Amazon's big plans for Alexa voice service -

Amazon’s big plans for Alexa voice service


SUNNYVALE, Calif. — In a rare move, Amazon escorted a dozen tech journalists into the secretive bowels of Lab126, its client hardware division here. Its aim was to tell the world that it’s ready to let anyone make any kind of Alexa device they can think of — and fast.

The smart voice interface is arguably Amazon’s first hit in client devices. Its Kindle peaked early with the e-book category as a whole, and it largely struck out with its Fire tablets and smartphones.

With a big lead over rivals, the promise of Alexa-powered devices is rising. But it’s still an emerging market that’s a long way from Amazon’s home-run vision — becoming the next interface of choice for client devices and end-user queries.

In the last-generation battle of operating systems, Windows won the PC and Apple and Google tied in smartphones. Amazon is betting that the next battle is the voice user interface and that Alexa will draw the world to its massive data centers. Google, China’s Alibaba and Baidu, and many others are chasing a similar dream.

Amazon now supports nearly 100 third-party Alexa products from light switches and thermostats to smoke alarms, HP notebooks, and cars. It offers hardware reference designs from 10 semiconductor companies and two of its own design that have sold in thousands since October 2016. Altogether, millions of Alexa systems have shipped across 11 countries.

“The velocity is really increasing, and we have an amazing pipeline … so many different form factors will be coming out — that’s what’s exciting,” said Pete Thompson, who joined six months ago to lead Amazon Voice Services, the division driving Alexa into partner products. “I’ve been involved with a lot of developer networks, and you never know what you will get.”

One of the latest is the Eufy Genie, a smart Alexa speaker that can also control home appliances. Thompson proudly reports that it took just seven months from the first meeting with the startup until they shipped a product.

“In the hardware world, that is extremely quick, and we continue to try to take parts out of the process so we can go faster,” said Thompson, who led work on Microsoft’s touch-based tabletop computer, the original Surface, announced about the same time as the iPhone.

“Everybody thought you couldn’t design a device that used only a touch interface, but now that’s a natural part of our lives,” he said, suggesting that the next big thing is letting users speak to computers all around them.

That concept, borrowed from the TV series “Star Trek,” inspired the original Amazon Echo, said an Amazon executive in an interview last month. Indeed, one of the four approved wake words that Amazon allows includes the “Star Trek,” command, “Computer!”

Amazon showed parts of its Echo Spot design, its first Alexa device to sport a display. (Images: EE Times)

Amazon showed parts of its Echo Spot design, its first Alexa device to sport a display. (Images: EE Times)

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