LONDON Mitsubishi Electric is working with Dowding and Mills, to create an Automation Service Centre for Scotland, at Bellshill, near Glasgow.
The main business will be scheduled maintenance servicing, in which a D&M engineer regularly attends customers’ sites to perform routine maintenance works such as program back-up, tuning, cleaning and minor repairs.
There will also be rapid repair and emergency call-out services, so that downtime and unscheduled stoppages can be reduced to a minimum.
The companies say the local support and expertise at the centre will be particularly important to users of Mitsubishi equipment supplied through third parties such as distributors and OEM machine builders, who may not have forged direct links with Mitsubishi.
“Automation equipment tends to be very reliable, but if it does need a service or repair we like to be able to do it quickly and simply. This is important for many of our Scottish customers who run continuous process plants such as distilleries, food packing and processing, paper mills, aluminium smelters and oil and gas facilities. For these people, downtime can be cripplingly expensive, so we need to form a strong local relationship and understand their businesses as well as they do themselves,” said, George Patterson, Mitsubishi’s Regional Manager for Scotland.
Dowding & Mills is a major independent engineering and electronics services company with 54 locations, 38 in the U.K. Originally motor rewinders, it has expanded over the years to offer a range of industrial support services including industrial electronics repairs and control system engineering, encompassing programmable logic controllers, drives and soft starts process control, instrumentation and NC/CNC systems.
Mitsubishi tends to trial many of its new business ideas in one area then rolls it out national and internationally once the concept has been proven and perfected. So it is likely that more service centres will be established in the coming years, each supporting a defined region.