POOLE, England TestLink has opened a purpose-built European service hub in Prague to support the overnight repair of IT hardware and other electronic equipment for UK manufacturers, maintenance providers, and corporate users.
The company provides managed services for customer call response, equipment repair and distribution of some 250,000 PCs, mobile phones, ATMs and other electronic equipment each year in the UK, valued at £6.5million.
Greg Hughes, managing director of TestLink claims companies can get cost savings of as much as 30 per cent when they outsource repair and inventory management to his company compared with UK-based services.
The opening of the new service hub – located 10 minutes travel from Prague airport – should provide further cost and logistical benefits and the company retains country-located facilities for managing, documenting and monitoring client services throughout the EU.
Mike Snell, director, service logistics, Europe/Middle East/Africa for NCR Corporation, one of the first companies to use TestLink's new service, said, “The move to Prague has already shown significant cost savings and will support NCR’s ability to provide quality logistics support across mainland Europe and the UK.”